Process
Discover. Build.Automate. Grow.
Four steps, in that order, each with something concrete at the end of it. It's the same process whether you need a single site or a full system — the steps just get bigger.
How we work
Four steps.No mystery.
The same four steps whether you need a single site or a full system. Each one ends with something concrete you can see and use.
Step 1 of 4
Discover
We start by understanding how your business actually works — before we design a thing.
How customers find you, which tools you use today, where enquiries go quiet, what a good month looks like. You come out of discovery with a clear scope, a plan, and a fixed price.
Discovery call·Systems audit·Scope & timeline
Step 2 of 4
Build
Design and development happen in the open, with a working site you can click through from the first week or two.
We design in the browser rather than handing you static mockups, write real copy, structure your content properly, and build in the integrations your day-to-day depends on.
Design direction·Staging site·Content & SEO setup
Step 3 of 4
Automate
We connect the site to your CRM, calendar, email and SMS — and then test every path with real submissions.
Lead routing, notifications, follow-up sequences, booking, the assistant. We send real enquiries through the whole system ourselves before a customer ever does.
CRM & pipeline·Follow-up sequences·Notifications & booking
Step 4 of 4
Grow
Launch is where the useful part starts. We measure, tune, and keep the system moving with you.
Analytics you can actually read, better visibility in search, conversion tuning, and a monthly plan that keeps everything fast, secure, and current as your business changes.
Analytics & reporting·Local SEO·Ongoing management
How we run projects
Fixed scope, fixed price
Discovery produces a written scope and a number you can plan around. If something changes, we talk about it first — you never discover it on the invoice.
Working previews early
You're clicking through a real staging site in the first week or two — not waiting for a big reveal at the end.
Your accounts, your name
Domains, hosting, CRM, analytics — all set up in accounts you own. We're admins on your systems, never the owners.
Tested with real leads
Before launch we send real submissions through every path ourselves — form, assistant, routing, follow-up, booking — so the first real customer isn't the first test.
Start with discovery.
A short call, an honest look at what you have today, and a written scope with a price. There's no commitment until you've seen it and like it.